April 18, 2009

Fixing Bugs Faster

Filed under: Announcements, ScribeFire -- Christopher Finke @ 10:23pm

Some of you may have noticed that after you report a bug with ScribeFire, it can take quite a while before you get a response. I admit that I’ve been a little lax in replying to bugs that don’t seem to apply to a majority of users, but today I’ve gone through the bug list and given a response to every bug that I don’t have enough information on to begin fixing it.

From now on, I’m making a renewed commitment to addressing bug reports as quickly as possible. In order to do this though, I’m going to need your help:

  • If you have a quick ScribeFire question or simple bug, you can ping me on Twitter; I’m @cfinke. This method of communication will result in the fastest responses from me.
  • For more complex problems, fill out a bug report here. Include as much information as possible, especially the kind of blog you have and the URL of the blog.
  • To request a new feature, fill out the same bug report form, but ignore the questions like “What is the problem?” and just tell me what new feature you want.
  • If you have a bug that you know will require some confidential information, you can e-mail me directly at chris@scribefire.com. Only do this if there is information in your bug report that you don’t want public.

Thanks for your cooperation; just remember: we’re all in this together.

3 Responses to “Fixing Bugs Faster”

  1. 1
    Jessi
    May 3rd, 2009 at 10:28 am

    I rarely have problems with ScribeFire, so other than checking out the new updates on the blog whenever a new version is released, I haven’t really paid attention to much. Is there a current forum going for users to discuss things or troubleshoot for each other? It looks like there used to be, but the link I followed wasn’t found, so I’m guessing it wasn’t kept up with?

    Either way, I just had a little problem that I thought someone might have a quick solution to. My time zone is apparently off from ScribeFire to Blogger. Whenever I post ‘now’ from ScribeFire, it’s another hour before it goes live on my site…..unless I manually change the timestamp every time, which I never think to do until after the fact when I realize my site isn’t updated. I can’t seem to find a user setting in ScribeFire to adjust my time “profile” or anything…..and when I’ve looked through my Google/Blogger accounts, I can’t seem to find anything there either. I didn’t used to have this problem, but it’s been bugging me the last few months, so anyone have a clue what’s up with it?

  2. 2
    Chad
    May 14th, 2009 at 5:58 pm

    I can no longer use your add-on because as soon as I open it I get a java pop-up informing me that it no longer supports myspace. No keep clicking ok but I cannot get rid of it or access the options to make sure it doesn’t open using my old myspace information. I have to actually cold stop it using the task manager just to get my browser back in control. If you have any suggestions let me know.

  3. 3
    wiwied
    July 5th, 2009 at 7:15 pm

    Dear sir,

    I’m order your form login to my site, nothing form login in my site……….how think about i can prosses client if nothing form registration in my site.

    i will be trying your product promotion in my site, if u ready suply form registration to my site.

    cos i was try…….all product form free but not success…….i dont know, maybe my site nothing php……..and now i was able manage repaired PC from feedblitz and inc mozilla fire fox.

    please help me ………thanks before.

    wiwied

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